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Solarc Labs
Privacy & Data Protection Policy

Privacy Policy

Effective Date: June 3, 2026. Compliant with UK GDPR, Data Protection Act 2018, and ICO regulations.

UK GDPR Data Security Architecture
ICO Certified Data Privacy

Zero Third-Party Model Training

SOLARC GOODS LIMITED (Data Controller)

Company Registration Number: 16998296 (England & Wales)

ICO Data Protection Registration Reference: ZC165202

Registered Office Address: Office 16873, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA

Data Protection Officer Email: privacy@solarclabs.com

1. Principles of Data Collection & Processing

SOLARC GOODS LIMITED ("Solarc Labs", "we", "us", or "our") is committed to transparent and secure data processing. We collect and process data strictly for operational, support, and contract fulfillment purposes:

  • Account & Contact Data: Name, work email address, company name, and job title provided when requesting a demo, contacting support, or creating an account.
  • Operational Inputs & Text Logs: Text, git commit titles, PR notes, and document files submitted into Solarc Platform modules (ShipStory, DocFlow, FlowDesk, SalesPilot) strictly to execute user-requested processing.
  • Technical System Telemetry: Anonymized server interaction logs, browser type, and access timestamps collected for security auditing and load optimization.

2. AI Model & Data Safety Commitments (Core Security Guarantee)

Zero Model Training Guarantee

We explicitly guarantee that your confidential inputs, git logs, document contents, and generated outputs are NEVER used to train, fine-tune, or improve public or third-party AI models.

For air-gapped security, Solarc Platform modules support local execution via Ollama, ensuring data stays strictly within your corporate network with 0 outbound data transmission.

3. Data Retention & Storage Boundaries

Data is retained only for the duration necessary to deliver the requested service or comply with legal audit requirements under UK law:

  • Session processing caches are automatically purged following output generation.
  • Audit logs and account records are retained securely with AES-256 encryption at rest and TLS 1.3 encryption in transit.

4. Your UK GDPR Data Subject Rights

Under the UK Data Protection Act 2018 and UK GDPR, you possess the following rights regarding your personal data:

  • Right of Access (Subject Access Request): Request a copy of personal data held by Solarc Labs.
  • Right to Rectification: Request correction of inaccurate records.
  • Right to Erasure ("Right to be Forgotten"): Request immediate deletion of your personal records.
  • Right to Restriction of Processing & Data Portability.

To exercise any of these rights, contact our Data Protection Officer at privacy@solarclabs.com.

5. ICO Regulatory Complaint Authority

If you believe your data has been handled improperly, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

ICO Registration Reference: ZC165202 | Website: ico.org.uk

View Terms of Service →Contact DPO