Terms

1. Public website and product information

Product and pricing pages describe the current offer, plan limits and operating boundaries. Free tools prove only the narrow task they perform. Synthetic examples are illustrative and are not customer evidence. External regulatory or platform guidance can change independently and does not replace professional or legal judgement.

2. Self-serve monitoring subscriptions

Submitting a hosted subscription checkout starts the selected monthly plan and authorises the payment provider to charge the payment method for the initial billing period and each subsequent monthly renewal until the subscription is cancelled. There is no fixed minimum term unless a product page or separate written order expressly says otherwise.

Plan names, capacity and operating limits are defined on the current product and pricing pages. Solarc Labs may change future plan pricing or limits, but a change does not retroactively rewrite an already paid billing period. Where advance notice is legally or contractually required, it will be provided before the change applies.

Subscription payment is billing evidence, not sufficient identity proof for access to private data or privileged account actions. Provisioning and entitlement may require secure reconciliation to the paid Stripe subscription state. A checkout-success URL, email string or client-side state alone never grants privileged access.

These monitoring products provide bounded automated evidence and alerts. They do not guarantee uptime, revenue, inbox placement, accessibility conformance, legal compliance, competitor completeness or any particular business outcome.

3. Portfolio proof-service direct purchases

These proof tiers are one-time services. They do not include production deployment, subscription entitlement, confidential-file review, certification, legal/tax advice or a guaranteed business result unless the referring page expressly says otherwise.

4. EPR Preflight, InvoiceBatch FR and other direct services

EPR Preflight is currently offered at £399 one-time for its published fixed scope. InvoiceBatch FR uses the prices, scope and product-specific terms on its current product page. Hosted checkout forms an order only for the selected published scope.

Unless a product page expressly provides a self-serve subscription or direct-purchase scope, larger private-beta or bespoke pilots remain enquiry-first and require an agreed written order before payment.

5. Customer responsibilities

The customer is responsible for accurate account and scope information, authority to use supplied data or systems, security of credentials and reviewing outputs before relying on them. Do not place passwords, secrets, card or bank credentials, private customer data or sensitive production files into ordinary checkout fields or email.

6. Payment, renewal, tax and invoices

Subscription prices are recurring monthly charges unless expressly labelled otherwise. One-time services are charged once. Taxes are applied where applicable and configured for the transaction. Stripe processes checkout and recurring payment information and may issue receipts or invoices. Failed or expired payment methods can interrupt paid entitlement.

7. Subscription cancellation and service refunds

A monthly subscription may be cancelled so that it does not renew for the next billing period. Unless applicable law or the checkout states otherwise, cancellation takes effect at the end of the already paid billing period and access can continue until then. We do not impose an extra cancellation fee.

For one-time services, a refund can be requested before substantive work starts. After work starts, any refund is assessed against work already performed and undelivered scope. Duplicate or incorrect charges, material failure to provide the purchased service and mandatory statutory rights are handled according to the circumstances and applicable law. See Refund & Cancellation.

8. Intellectual property and customer data

The customer retains rights it already has in its source data and business materials. Solarc Labs retains rights in its pre-existing software, code, documentation, know-how and reusable tooling unless a written order states otherwise. Customer data is handled in line with the Privacy Notice and the selected product boundary.

9. Warranty and liability boundaries

Software, monitoring and preflight checks can contain defects and depend on third-party systems. Nothing on this site guarantees regulatory acceptance, legal compliance, uninterrupted service or a financial outcome. Nothing excludes or limits liability where applicable law does not permit that exclusion or limitation.

10. Intended customers and governing law

Current paid Solarc Labs offers are primarily intended for customers purchasing for business purposes. If you are purchasing as a consumer, mandatory consumer protections still apply and are not removed by these Terms. For business-to-business orders with SOLARC GOODS LIMITED, the intended governing law and forum are England and Wales unless a written order states otherwise.