A work-based cancellation boundary.

Before substantive review work starts

If the order is cancelled before we begin substantive review of an accepted InvoiceBatch FR intake, the buyer can request cancellation and a refund of the purchased service through the original payment route where practicable.

After substantive review work starts

Once validation, corpus analysis or human review has begun, a cancellation request is assessed against work already performed, evidence already delivered and the undelivered part of the purchased scope. We do not apply a blanket “no refunds” rule simply because technical work has started.

If the fixed scope cannot be delivered

If we cannot deliver the purchased fixed scope, contact us. Depending on the circumstances and applicable law, the appropriate remedy may be to complete missing agreed work, correct a reproducible delivery issue or refund undelivered scope.

A result of BLOCKED or REVIEW_REQUIRED is not automatically a delivery failure: those are valid technical outcomes when the representative corpus contains unresolved conditions.

How to request cancellation or a refund

Email info@solarclabs.com with the customer/company name, InvoiceBatch FR package, and Stripe invoice/payment reference if available. Do not send card, bank credentials or invoice corpus files in the refund request.

Mandatory rights

The published offer is intended for business customers. Nothing here removes rights that applicable law says cannot be excluded. A consumer should contact us before purchasing the business-service checkout.